Welcome to the FAQ section of TIMERIDECologne. Here you can find out everything you need to know for an all-round successful visit with us.
Short for all from 6 years. Children, adults, families, tourists, schoolchildren and residents. Whether for history buffs, technology enthusiasts, school trips or for the “Kölsche Hätz”.
With our unique offer we appeal to a wide audience and most of them visit us at our other locations afterwards.
You can buy tickets for TIMERIDEconveniently online in our webshop or, subject to availability, at the box office on the day. We recommend that you secure your tickets in advance, as our experiences are often in high demand – especially on afternoons and weekends. Without online booking, there may be longer waiting times. Please note that places for our TIMERIDE GO! tours are very limited.
No, it is enough to show the ticket on your cell phone.
No, we value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.
No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made. For your understanding, please read our terms and conditions.
This can have several reasons. The date could be fully booked, then we can unfortunately do nothing.
The date is not actually scheduled for a guided tour. Then there is the possibility to offer a special date. In this case, special prices for the product take effect. For more info, please make a request here.
The time period you want is still far in the future. We may not have put the month on sale then. Keep checking back in the near future. Alternatively, you can ask here when the period goes on sale.
Children and young people up to 15 years, families of 4 or more (at least 1 child), PWD 70% + responsible companion
As a rule, we offer all our products in German and English. In the web store, a clear distinction is made here between the two language offerings. If there is no English offer, then we usually cannot offer this.
Many of our guests have never worn VR glasses before.
Don’t worry! We explain well on site how to put on the glasses and are always ready to help if anything remains unclear. Ask your time travel guide and follow his instructions, then nothing can go wrong.
We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick. Our VR ride on the streetcar is relatively leisurely, so you can relax and take in your surroundings. In addition, the airflow and vibration simulate real locomotion.
As a rule, you can comfortably pull the VR glasses over your normal glasses. Varifocals should be removed for the journey or replaced by Single vision glasses be replaced. If your glasses are too big, we recommend wearing contact lenses.
Conventional hearing aids can be worn under the headphones, you just need to be careful when putting on the VR glasses. Your time travel guide will be happy to help you put on the VR glasses.
The concept of TIMERIDEis strongly based on visual and auditory impressions.
Don’t drink and Timeride!
We understand that celebrations together can sometimes invite you to have a drink or two – who can resist that? But a clear head is important for our time travel. For safety reasons, guests under the influence of alcohol are unfortunately unable to attend. In such cases, we reserve the right to refuse admission and a refund will not be possible. Thank you for your understanding – we look forward to going on a journey through time with you sober and full of anticipation.
The capacity of our tours depends on the number of seats and VR glasses available. In the TIMERIDE SENSEUM (Cologne 1926) there are 12 places available per tour, for the TIMERIDE GO! tours 15 places. For larger groups, it is necessary to split the tour:
If you book via our webshop, you can enter a billing address before completing the payment. After the purchase you will receive a booking confirmation from noreply@bookingkit.com. In this email you will find a link where you can conveniently download both your tickets and your invoice.
We also offer exclusive group tours, for this all available places on the tour must be purchased. Please contact our Guest&Ticket team for the corresponding prices and offers.
In the webshop you will find instructions to help you book groups. If your group exceeds the number of seats available, you can simply add more time slots and tickets to your shopping cart.
For school classes (15 pupils or more), please make a request using the group form.
Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.
Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.
Animals are not allowed as supervision cannot be ensured during the VR Experience.
The entrance to our historic streetcar is via steps. We are happy to provide support. Unfortunately, we cannot provide access to our historic streetcar for wheelchair users. However, it is possible for the wheelchair user to take part in the VR ride next to the streetcar.
Please inform us in advance! This is the only way we can ensure that everything runs smoothly.
Toilets are available at the current venue
The entrance to the venue is via a few steps and is therefore unfortunately not barrier-free.
Yes, we are happy to provide you with drinks without alcohol.
The VR experience generally takes place standing up. If someone has problems with standing for long periods, they can also take part sitting down on site.
TIMERIDEtickets can be purchased online or on-site at the TIMERIDE SENSEUM.
The stationary TIMERIDEtakes place exclusively in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight: the virtual reality journey through time in our original replica streetcar.
As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.
Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.
Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.
Our TIMERIDE GO! tours last 60 or 90 minutes.
In our TIMERIDE GO! we overcome steps and stairs. Therefore, it is difficult to participate with a wheelchair. If you have a question, feel free to contact us!
Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check shopping cart” area, enter the code on your voucher. The amount will be credited to your account automatically. If you still have a remaining amount on your voucher, this will remain on the previous voucher code and can be used again on your next purchase. Pay attention to upper and lower case when entering the voucher code!
You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.
No, you can only redeem your voucher for the TIMERIDEwhere it was issued.
Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher from 01.05.2022 is valid until 31.12.2025.
No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.
Yes, all vouchers from TIMERIDE are value vouchers. This means that your credit can be used for any TIMERIDE product (TIMERIDEand TIMERIDE GO!). Vouchers are therefore not to be confused with tickets booked for a specific date at a specific TIMERIDE.
You can redeem a promo or discount code online only. To do this, select your tickets for a desired date in the ticket store and place them in the shopping cart. In the “Check out cart” section you can enter your code.
Pay attention to upper and lower case when entering the voucher code!
The code will then discount the contents of the shopping cart accordingly.
Unfortunately, it is not possible to redeem your promo or discount code at the box office.
Of course! Just add the amount of tickets you need to your shopping cart. Entering the code will automatically discount the tickets you have won.
TIMERIDEoffers special promotions or discounts from time to time. Keep your eyes and ears open and follow us on social media to never miss a promotion. Promo codes are also frequently given to our business partners:inside. Ask at your work or in your club if there is already a cooperation with us. If not, you are of course welcome to recommend us.
You may find them in the general FAQs. Just click on the button!
If you still have questions that are not answered in our general & location-specific FAQ, please send us an e-mail to tickets@timeride.de. We are available Monday to Friday from 09:00 to 16:00 and will answer your emails.
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