The school trip to Cologne

Experience a time travel to the year 1926

Welcome to the FAQ section of TIMERIDECologne. Here you can find out everything you need to know to make your visit to us a complete success. If you still have questions, we look forward to hearing from you via our contact form. We hope you enjoy your journey back in time!
General questions about TimeRide

Short for all from 6 years. Children, adults, families, tourists, schoolchildren and residents. Whether for history buffs, technology enthusiasts, school trips or for the “Kölsche Hätz”.

With our unique offer we appeal to a wide audience and most of them visit us at our other locations afterwards.

Depending on the day of the week and availability, our ticket prices fluctuate. Tip: Book online and early in advance to secure the cheapest tickets!

It’s not a must-have, but it’s a strong recommendation. Depending on the time and day of the week, our experiences are in high demand. Especially on weekends, it can therefore lead to long waiting times if the ticket is only purchased at the box office.

We also offer the lowest prices online. So there are several advantages to buying tickets online.

No, it is enough to show the ticket on your cell phone.

No, we value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.

This can have several reasons. The date could be fully booked, then we can unfortunately do nothing.

The date is not actually scheduled for a guided tour. Then there is the possibility to offer a special date. In this case, special prices for the product take effect. For more info, please make a request here.

The time period you want is still far in the future. We may not have put the month on sale then. Keep checking back in the near future. Alternatively, you can ask here when the period goes on sale.

All children aged 6-17, schoolchildren, students and trainees, FSJ (Voluntary Social Year) and FWD (Voluntary Military Service) participants receive reduced admission. Severely disabled persons with a degree of disability (GdB) of 70 or more and their companions (B) are also welcome at reduced prices. Please bring proof, if applicable, to take advantage of this offer.

As a rule, we offer all our products in German and English. In the web store, a clear distinction is made here between the two language offerings. If there is no English offer, then we usually cannot offer this.

Many of our guests have never worn VR glasses before.

Don’t worry! We explain well on site how to put on the glasses and are always ready to help if anything remains unclear. Ask your time travel guide and follow his instructions, then nothing can go wrong.

We can reassure you: In the many years that TIMERIDEhas been around, no one has gotten seriously sick. Our VR ride on the streetcar is relatively leisurely, so you can relax and take in your surroundings. In addition, the airflow and vibration simulate real locomotion.

As a rule, you can comfortably pull the VR glasses over your normal glasses. Varifocals should be removed for the journey or replaced by Single vision glasses be replaced. If your glasses are too big, we recommend wearing contact lenses.

Conventional hearing aids can be worn under the headphones, you just need to be careful when putting on the VR glasses. Your time travel guide will be happy to help you put on the VR glasses.

The concept of TIMERIDEis strongly based on visual and auditory impressions.

Questions about your group visit

In our webshop groups up to 36 persons have the possibility to book three consecutive time slots for their group. If your group is larger, it is a school class or similar, please submit a request via the group form.

If you have booked the group independently via our webshop, we can still invoice you afterwards. Please make a request here and tell us which location, product, number of people and of course the billing address – thank you.

No invoicing possible at the box office.

Group bookings made directly through our Guest&Ticket service are always on account. This is usually issued about 1-2 weeks before the visit date and can only be paid by bank transfer.

For capacity per tour, we rely on the number of VR glasses we have available. In the Senseum (Cologne 1926) we currently have 12 seats per tour. In the TIMERIDE GO! tours 15 seats.

If the group is larger, it must be divided accordingly. At TIMERIDE SENSEUM, we then usually offer the group a staggered tour start. So every 10 minutes a tour starts until the last group members are through.

For the TIMERIDE GO! tours we have to look for individual solutions. In this case, please contact us here.

We also offer exclusive group tours, for this all available places on the tour must be purchased. Please contact our Guest&Ticket team for the corresponding prices and offers.

Questions about Cologne 1926

Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.

Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.

Animals are not allowed as supervision cannot be ensured during the VR Experience.

The entrance to our historic streetcar is via steps. We are happy to provide support. Unfortunately, we cannot provide access to our historic streetcar for wheelchair users. However, it is possible for the wheelchair user to take part in the VR ride next to the streetcar.

Please inform us in advance! This is the only way we can ensure that everything runs smoothly.

Questions about TimeRide Go! Cologne

TIMERIDEtickets can be purchased online or on-site at the TIMERIDE SENSEUM.

The stationary TIMERIDEtakes place exclusively in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight: the virtual reality journey through time in our original replica streetcar.

As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.

Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.

Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.

Our TIMERIDE GO! tours last 60 or 90 minutes.

In our TIMERIDE GO! we overcome steps and stairs. Therefore, it is difficult to participate with a wheelchair. If you have a question, feel free to contact us!

Questions about your vouchers

Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check Cart” section, enter the code that is on your voucher.

Pay attention to upper and lower case when entering the voucher code!
The voucher value is automatically deducted from the total amount of the shopping cart. If you still have a balance on your voucher, a new voucher will be issued and sent to you together with the ticket. Unfortunately, currently only one voucher can be redeemed per shopping cart/order. You can also redeem your voucher on site at the checkout. However, please note that there may be waiting times depending on the day of the week and time of day. Unfortunately, we cannot guarantee that you will be able to start your time travel right away.

You can buy vouchers online or at the cash desk on site. Upon request, we complement the voucher with matching accessories.

Simply select the appropriate location in the webshop for which the voucher should be valid. On the next page you will find the coupon button.

No, you can only redeem your voucher for the TIMERIDEwhere it was issued. You can redeem it there for all TIMERIDEproducts and merchandise.

Our vouchers are always min. Valid for 3 years until the end of the year.
Example: a voucher purchased on 01.05.2023 is valid until 31.12.2026.

No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.

Yes, vouchers from TIMERIDEare value vouchers. That means your credit can be used for any TIMERIDE product(TIMERIDE, TIMERIDE GO! and the souvenirs we offer on site). Vouchers are therefore not to be confused with tickets booked for a specific date at a specific TIMERIDE.

I have received a promo or discount code

You can redeem a promo or discount code online only. To do this, select your tickets for a desired date in the ticket store and place them in the shopping cart. In the “Check out cart” section you can enter your code.

Pay attention to upper and lower case when entering the voucher code!
The code will then discount the contents of the shopping cart accordingly.
Unfortunately, it is not possible to redeem your promo or discount code at the box office.

Of course! Just add the amount of tickets you need to your shopping cart. Entering the code will automatically discount the tickets you have won.

TIMERIDEoffers special promotions or discounts from time to time. Keep your eyes and ears open and follow us on social media to never miss a promotion. Promo codes are also frequently given to our business partners:inside. Ask at your work or in your club if there is already a cooperation with us. If not, you are of course welcome to recommend us.

Your question not included?

You may find it in the general FAQs. Click on the button here!

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