FAQ Location Andechs Monastery

How can we help?

Welcome to the FAQ section of TIMERIDEKloster Andechs. Here you can find out everything you need to know to make your visit to us a complete success. If you still have questions, we look forward to hearing from you via our contact form.

We hope you enjoy your journey back in time!

General questions about TimeRide

In short: for everyone. Children, adults, senior citizens, families, tourists and residents, beer lovers and technology enthusiasts. With our unique offer we appeal to a wide audience and most of them visit us at our other locations afterwards.

. Tip: Book online and early in advance to secure the cheapest tickets!

It’s not a must-have, but it’s a strong recommendation. Depending on the time and day of the week, our experiences are in high demand. Especially on weekends, it can therefore lead to long waiting times if the ticket is only purchased at the box office.

We also offer the lowest prices online. So there are several advantages to buying tickets online.

No, it is enough to show the ticket on your cell phone.

No, we value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.

Unfortunately, tickets cannot be rebooked as these seats were reserved for you and therefore cannot be booked by other guests. In cases of real hardship, please send a goodwill request to
tickets@timeride.de

This can have several reasons. The date could be fully booked, then we can unfortunately do nothing.

The date is not actually scheduled for a guided tour. Then there is the possibility to offer a special date. In this case, special prices for the product take effect. For more info, please make a request here.

The time period you want is still far in the future. We may not have put the month on sale then. Keep checking back in the near future. Alternatively, you can ask here when the period goes on sale.

All children aged 6-17, schoolchildren, students and trainees, FSJ (Voluntary Social Year) and FWD (Voluntary Military Service) participants receive reduced admission. Severely disabled persons with a degree of disability (GdB) of 70 or more and their companions (B) are also welcome at reduced prices. Please bring proof, if applicable, to take advantage of this offer.

The brewery tour is currently only available in German. As a group of 8 or more you can also request an English tour, which we will gladly make possible depending on the booking situation.

Many of our guests have never worn VR glasses before. Don’t worry! We explain well on the spot how you put on the glasses. Nothing can break.

We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick.

As a rule, you can comfortably pull the VR glasses over your normal glasses. Varifocals should be removed for the journey or replaced by Single vision glasses be replaced. If your glasses are too big, we recommend wearing contact lenses.

The concept of TIMERIDEis strongly based on visual and auditory impressions. With appropriate impairments, the overall experience of your time travel will likely be diminished.

Questions about your group visit

In our webshop groups up to 25 persons have the possibility to book three consecutive time slots for their group. If your group is larger, please make a request via the group form.

If you have booked the group yourself via our webshop, you can enter your company address yourself before you make the payment.

Group bookings made directly via our Guest&Ticket service will receive a booking confirmation from our booking system at noreply@bookingkit.de. This e-mail contains a link that you click on to make the payment online. You can also enter the desired company address yourself before making the payment.

If you have booked the group yourself via our webshop, you can enter your company address yourself before you make the payment.

Group bookings made directly via our Guest&Ticket service will receive a booking confirmation from our booking system at noreply@bookingkit.de. This e-mail contains a link that you click on to make the payment online. Before payment, you can also enter the desired company address yourself.

We also offer exclusive group tours. Please contact our Guest&Ticket team via the group form for the corresponding prices and offers.

Questions about TimeRide Go! Andechs Monastery 360

TIMERIDEtickets can be purchased online or on-site.

Children ages 6 to 12 can participate in the VR brewery tour accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.
Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.

Yes, children up to 16 years are also welcome. Of course, you will then receive a non-alcoholic drink. Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.

Animals are not allowed as supervision cannot be ensured during the VR Experience. Pets are also not permitted on the brewery premises.

The brewery tour leads through an active factory site. Some of the buildings are accessible only by stairs. For wheelchair users we offer an alternative route without entering the buildings. Please inform us in advance so that we can prepare the tour accordingly.

Our TIMERIDE GO! Tours last 45 minutes – then only with brewery tour – or 90 minutes – brewery tour with beer tasting.

Questions about the purchase of vouchers

Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check shopping cart” area, enter the code on your voucher. The amount will be credited to your account automatically. If you still have a remaining amount on your voucher, this will remain on the previous voucher code and can be used again on your next purchase. Pay attention to upper and lower case when entering the voucher code!

You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.

No, you can only redeem your voucher for the TIMERIDEwhere it was issued.

Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher from 01.05.2022 is valid until 31.12.2025.

No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.

Yes, all vouchers from TIMERIDE are value vouchers. This means that your credit can be used for any TIMERIDE product (TIMERIDEand TIMERIDE GO!). Vouchers are therefore not to be confused with tickets booked for a specific date at a specific TIMERIDE.

I have received a promo or discount code

You can redeem a promo or discount code online only. To do this, select your tickets for a desired date in the ticket store and place them in the shopping cart. In the “Check out cart” section you can enter your code.

Pay attention to upper and lower case when entering the voucher code!
The code will then discount the contents of the shopping cart accordingly.
Unfortunately, it is not possible to redeem your promo or discount code at the box office.

Of course! Just add the amount of tickets you need to your shopping cart. Entering the code will automatically discount the tickets you have won.

TIMERIDEoffers special promotions or discounts from time to time. Keep your eyes and ears open and follow us on social media to never miss a promotion. Promo codes are also frequently given to our business partners:inside. Ask at your work or in your club if there is already a cooperation with us. If not, you are of course welcome to recommend us.

Your question not included?

You may find it in the general FAQs. Click on the button here!

FAQ

TIMERIDE GO! is a guided (city) tour that takes a look at the history and transformation of your respective city. At selected historical locations, you put on a pair of mobile VR goggles: In virtual reality, you can see what the place you’re currently in looked like at a certain point in history. A fascinating comparison of the past and present awaits you!

The stationary TIMERIDE takes place exclusively indoors in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight in every Senseum is your virtual reality time travel right into the middle of history.

TIMERIDE REELS are shorter VR experiences of about 10 to 15 min. These can only be booked on site in Dresden and Berlin.

At TIMERIDE you can experience fascinating time travel. We offer immersive and interactive experiences where you can immerse yourself in bygone eras and experience important historical events up close through virtual reality. Each TIMERIDE experienceis specifically tailored to a particular city and its history.

Our time travels in the SENSEUM last between 35-50 minutes.

Our TIMERIDE GO! (city) tours can be experienced in 45 or 90 minutes depending on the location

Our REELS, which are only available on site in Dresden and Berlin, make history tangible in about 10 minutes.

TIMERIDE is located in Cologne, Munich, Andechs, Frankfurt, Dresden and Berlin.

Questions about tickets and prices

Prices vary depending on location and duration. You can easily view these on the respective location page. . Tip: Book online and early in advance to secure the cheapest tickets!

You can easily purchase your tickets online via our webshop. Here you will also get cheaper prices. Ticket purchases are also possible on site – please note that there may also be waiting times at the counter. For larger groups, exclusive tours or special tours please contact us via the following contact form.

You are a school? Then please request the booking here. Thank you very much!

Questions about the booking process

No, it is enough to show the ticket on your cell phone.

No, that is not possible. We value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.

Unfortunately, tickets cannot be rebooked as these seats were reserved for you and therefore cannot be booked by other guests. In cases of real hardship, please send a goodwill request to tickets@timeride.de

All children aged 6-17, schoolchildren, students and trainees, FSJ (Voluntary Social Year) and FWD (Voluntary Military Service) participants receive reduced admission. Severely disabled persons with a degree of disability (GdB) of 70 or more and their companions (B) are also welcome at reduced prices. Please bring proof, if applicable, to take advantage of this offer.

Questions about the purchase of vouchers

Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check Cart” section, enter the code that is on your voucher. The amount will be credited to your account automatically. If you still have a remaining amount on your voucher, this will remain on the previous voucher code and can be used again on your next purchase.

You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.

No, you can only redeem your voucher for the TIMERIDE where it was issued.

Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher dated 01.05.2022 is valid until 31.12.2025.

No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.

Yes, all vouchers from TIMERIDE are value vouchers. This means that your credit can be used for any TIMERIDE product (TIMERIDEand TIMERIDE GO!). Vouchers are therefore not to be confused with tickets booked for a specific date at a specific TIMERIDE.

I have received a promo or discount code

You can redeem a promo or discount code online only. To do this, select your tickets for a desired date in the ticket store and place them in the shopping cart. In the “Check out cart” section you can enter your code. The amount will be credited to your account automatically. Unfortunately, it is not possible to redeem your promo or discount code at the box office.

Please note for a smooth redemption process:

  • Pay attention to upper and lower case
  • Are all spaces set correctly or deleted?
  • For which product is this voucher valid?
  • And until which date is this redeemable (the day of redemption can also play a role)
General questions about the Virtual Reality Experience

Many of our guests have never worn VR glasses before. Don’t worry! We explain well on the spot how you put on the glasses.

Grasp the VR set like binoculars and move it vertically up and down without moving your head until you find the sharpest point for you and attach the goggles to the back of your head via the wheel. If you still have problems, please contact our time travel guides on site.

We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick. Our VR ride is relatively leisurely so you can relax and take in your surroundings. In addition, the airflow and vibration simulate real locomotion. However, if something should happen, please always raise your hand and make yourself noticed. Our time travel companions will be happy to support you.

As a rule, you can comfortably pull the VR glasses over your normal glasses. Varifocals should be removed for driving or replaced with single vision glasses. If your glasses are too big, we recommend wearing contact lenses.

Depending on the location, the experience is accessible without barriers. Please contact us in advance, we will be happy to give you information.

The concept of TIMERIDE relies heavily on visual and auditory impressions. With appropriate impairments, the overall experience of your time travel will likely be diminished.

General questions about TimeRide Go!

TIMERIDE GO! Is a guided (city) tour that takes a look at the history and change of your respective city. You put on a pair of mobile VR glasses at various historical locations: In virtual reality, you can see what the place you are currently in looked like at a certain point in history. A fascinating past-today comparison awaits you!

As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.

Start: Your tour usually starts directly at the TIMERIDE SENSEUM. The exception is the Cologne Cathedral 360 tour – here your tour guide will be waiting for you at the Kreuzblume opposite the main portal of the cathedral.
End point: This varies from tour to tour.

Children between the ages of 6 and 14 can participate in TIMERIDE GO! if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6. Even though we are fulfilling a childhood dream, toddlers/babies cannot be taken on the tour.

Dogs are not allowed as supervision cannot be ensured during the VR Experience.

TIMERIDE GO! lasts between 45-90 minutes. (depending on the product)

General questions about the TimeRide Senseum

Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.

Your visit with us lasts between 35-50 minutes.

Animals are not allowed as supervision cannot be ensured during the VR Experience.

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