FAQ

Experience a time travel to the year 1926

Dive deeper – Welcome to the TIMERIDEFAQ section! Here you’ll find answers to burning questions about our fascinating time travel experiences. From bookings to exciting details about our attractions – we have answers for you. Use this knowledge to make the most of your trip with us. Your adventures await! You can find more information on the respective product pages. You are still missing information after that? Write us via our contact form!

FAQ

TIMERIDE GO! Is a guided (city) tour that takes a look at the history and change of your respective city. You put on a pair of mobile VR glasses at various historical locations: In virtual reality, you can see what the place you are currently in looked like at a certain point in history. A fascinating past-today comparison awaits you!

The stationary TIMERIDE takes place exclusively indoors in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight in every Senseum is your virtual reality time travel right into the middle of history.

TIMERIDE REELS are shorter VR experiences of about 10 to 15 min. These can only be booked on site in Dresden and Berlin.

At TIMERIDE you can experience fascinating time travel. We offer immersive and interactive experiences where you can immerse yourself in bygone eras and experience important historical events up close through virtual reality. Each TIMERIDE experience is specifically tailored to a particular city and its history.

Our time travels in the SENSEUM last zw. 35-50 minutes.

Our TIMERIDE GO! (city) tours can be experienced in 45 or 90 minutes depending on the location

Our REELS, which are only available on site in Dresden and Berlin, make history tangible in about 10 minutes.

TIMERIDE is located in Cologne, Munich, Andechs, Frankfurt, Dresden and Berlin.

Questions about tickets and prices

Prices vary depending on location and duration. You can easily view these on the respective location page. Depending on the day of the week and availability, our ticket prices fluctuate. Tip: Book online and early in advance to secure the cheapest tickets!

You can easily purchase your tickets online via our webshop. Here you will also get cheaper prices. Ticket purchases are also possible on site – please note that there may also be waiting times at the counter. For larger groups, exclusive tours or special tours please contact us via the following contact form.

You are a school? Then please request the booking here. Thank you very much!

Questions about the booking process

No, it is enough to show the ticket on your cell phone.

No, that is not possible. We value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.

Yes, the following ticket categories can only be rebooked online up to 24 hours: Normal, Reduced, Children, Family. For group tickets and other categories, please contact us in time.

You have a ticket that falls into one of the categories and want to rebook= (normal/reduced/family/children)? In the ticket store, click on the location you wanted to visit and scroll down a bit to: “Rebook ticket”.

Important: It must be rebooked with the e-mail address with which the ticket was also purchased.

All children aged 6-14, schoolchildren, students and trainees, FSJ (Voluntary Social Year) and FWD (Voluntary Military Service) participants receive reduced admission. Severely disabled persons with a degree of disability (GdB) of 70 or more and their companions (B) are also welcome at reduced prices. Please bring proof, if applicable, to take advantage of this offer.

Questions about the purchase of vouchers

Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check Cart” section, enter the code that is on your voucher. The amount will be credited to your account automatically. If you still have a balance on your voucher, a new voucher will be issued and sent to you together with the ticket.
You can also redeem your voucher on site at the checkout. However, please note that there may be waiting times depending on the day of the week and time of day. Unfortunately, we cannot guarantee that you will be able to start your time travel right away.

You can buy vouchers online or at the cash desk on site.

No, you can only redeem your voucher for the TIMERIDE where it was issued. You can redeem it there for all TIMERIDE products and merchandise.

Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher dated 01.05.2022 is valid until 31.12.2025.

No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.

Yes, all vouchers from TIMERIDE are value vouchers. That means your credit can be used for any TIMERIDE product (TIMERIDE, TIMERIDE GO! and the souvenirs we offer on site). Vouchers are therefore not to be confused with tickets booked for a specific date at a specific TIMERIDE.

I have received a promo or discount code

You can redeem a promo or discount code online only. To do this, select your tickets for a desired date in the ticket store and place them in the shopping cart. In the “Check out cart” section you can enter your code. The amount will be credited to your account automatically. Unfortunately, it is not possible to redeem your promo or discount code at the box office.

Please note for a smooth redemption process:

  • Pay attention to upper and lower case
  • Are all spaces set correctly or deleted?
  • For which product is this voucher valid?
  • And until which date is this redeemable (the day of redemption can also play a role)
General questions about the Virtual Reality Experience

Many of our guests have never worn VR glasses before. Don’t worry! We explain well on the spot how you put on the glasses.

Grasp the VR set like binoculars and move it vertically up and down without moving your head until you find the sharpest point for you and attach the goggles to the back of your head via the wheel. If you still have problems, please contact our time travel guides on site.

We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick. Our VR ride is relatively leisurely so you can relax and take in your surroundings. In addition, the airflow and vibration simulate real locomotion. However, if something should happen, please always raise your hand and make yourself noticed. Our time travel companions will be happy to support you.

As a rule, you can comfortably pull the VR glasses over your normal glasses. Varifocals should be removed for driving or replaced with single vision glasses. If your glasses are too big, we recommend wearing contact lenses.

Depending on the location, the experience is accessible without barriers. Please contact us in advance, we will be happy to give you information.

The concept of TIMERIDE relies heavily on visual and auditory impressions. With appropriate impairments, the overall experience of your time travel will likely be diminished.

General questions about TimeRide Go!

TIMERIDE GO! Is a guided (city) tour that takes a look at the history and change of your respective city. You put on a pair of mobile VR glasses at various historical locations: In virtual reality, you can see what the place you are currently in looked like at a certain point in history. A fascinating past-today comparison awaits you!

As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.

Start: Your tour usually starts directly at the TIMERIDE SENSEUM. The exception is the Cologne Cathedral 360 tour – here your tour guide will be waiting for you at the Kreuzblume opposite the main portal of the cathedral.
End point: This varies from tour to tour.

Children between the ages of 6 and 14 can participate in TIMERIDE GO! if accompanied by an adult. Unfortunately, participation is not possible for children under 8 years. Even though we are fulfilling a childhood dream, toddlers/babies cannot be taken on the tour.

Dogs are not allowed as supervision cannot be ensured during the VR Experience.

TIMERIDE GO! lasts zw. 45-90 minutes. (depending on the product)

General questions about the TimeRide Senseum

Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.

Your visit with us lasts zw. 35-50 minutes.

Dogs are not allowed as supervision cannot be ensured during the VR Experience.

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