FAQ Frankfurt location
How can we help?
Here you will find answers to all your questions about your visit to TIMERIDEFrankfurt. If you still have questions, you can always send us a message via email, Facebook or Instagram. We hope you enjoy your journey back in time!
For whom is a TimeRide visit suitable?
Time travel with TIMERIDEis an unforgettable experience for a wide audience: children from the age of six, adults, seniors, families, tourists and Frankfurt residents, history buffs and technology enthusiasts. Many guests subsequently visit us at the other TIMERIDE locations.
Question
. Tip: Book online and early in advance to secure the cheapest tickets!
Do I have to buy the ticket for TimeRide online?
It’s not a must-have, but it’s a strong recommendation. Depending on the time and day of the week, our experiences are in high demand. Especially on weekends, it can therefore lead to long waiting times if the ticket is only purchased at the box office.
We also offer the lowest prices online. So there are several advantages to buying tickets online.
Do I have to print my ticket?
No, we value a paperless and environmentally friendly purchasing process. Of course you can also print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.
Can I have my tickets sent to me by mail?
No, we value a paperless and environmentally friendly purchasing process. Of course you can also print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.
I cannot attend TimeRide on my selected date. Can I change the appointment?
No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made.
For your understanding, please read our terms and conditions.
My desired date is not offered to me in the web store. Why?
This can have several reasons. The date might already be fully booked, please look for an alternative date.
The date is not actually scheduled for a guided tour. Then there is the possibility to offer a special date. In this case, special prices for the product take effect. For more info, please make a request here.
The desired time period is still too far in the future. We may not have put the month on sale then. Keep checking back in the near future. Alternatively, you can ask here when the period goes on sale.
For which groups of people are there discounted tickets?
All children aged 6-17, schoolchildren, students and trainees, FSJ (Voluntary Social Year) and FWD (Voluntary Military Service) participants receive reduced admission. Severely disabled persons with a degree of disability (GdB) of 70 or more and their companion:in (B) are also welcome at reduced prices. Please bring proof, if applicable, to take advantage of this offer.
In which languages are the products offered?
Frakfurt 1891 is available in both German and English. TIMERIDE GO! Frankfurt, on the other hand, is only available in German.
In the web store, a clear distinction is made here between the two language offerings. If there is no English offer, then we usually cannot offer this.
I have never worn VR glasses. Is this hard to handle or can something break?
Many of our guests have never worn VR glasses before. Don’t worry! We explain on site how to put on the glasses. Nothing can break.
Will the VR goggles make me nauseous?
We can reassure you: In the many years that we have been time traveling with TIMERIDE, this has rarely been the case and you can of course take off your glasses at any time. Our VR ride in the carriages is relatively leisurely, so you can relax and take in the surroundings. In addition, vibration simulates real locomotion.
I wear glasses. Is that a problem?
As a rule, you can comfortably put the VR goggles over normal glasses. Varifocals should be removed for the journey or replaced by Single vision glasses be replaced. If your glasses are too big, we recommend wearing contact lenses.
I have hearing or vision impairments. Does TimeRide make sense for me?
The concept of TIMERIDEis strongly based on visual and auditory impressions. With appropriate impairments, the overall experience of your time travel will likely be diminished.
I would like to visit TimeRide with a large group / school class and can't manage the online booking. What can I do?
In our webshop groups up to 24 persons have the possibility to book three consecutive time slots for their group. If your group is larger, please make a request via the group form.
I would like to visit TimeRide with a group and need an invoice.
If you have booked the group yourself via our webshop, you can enter your company address yourself before you make the payment.
Group bookings made directly via our Guest&Ticket service will receive a booking confirmation from our booking system at noreply@bookingkit.de. This e-mail contains a link that you click on to make the payment online. Before payment, you can also enter the desired company address yourself.
We are a large group (more than 12 people). Can we all enjoy the VR ride / VR city tour together?
For capacity per tour, we rely on the number of VR glasses we have available. At the Senseum (Frankfurt 1891) we currently have 8 seats per tour. For the TIMERIDE GO! tour there are 15 seats.
If the group is larger, it must be divided accordingly. At TIMERIDE SENSEUM, we then usually offer the group a staggered tour start. So every 10 minutes a tour starts until the last group members have gone on a time travel.
For the TIMERIDE GO! tours we have to find individual solutions. In this case, please contact us here.
We would like to experience the VR tour / VR city tour exclusively for our group only. Is that possible?
We also offer exclusive group tours. Then all available seats in the tour must be purchased. Please contact our Guest&Ticket team for the corresponding prices and offers.
What is the minimum age of my child?
Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.
Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.
Can I bring my pet?
Animals are not allowed as supervision cannot be ensured during the VR Experience. So we can’t let dogs into the tour
Is there a customer restroom?
No, unfortunately we do not currently have a toilet for our guests. However, there is a clean public toilet opposite the Senseum.
I have impaired mobility. Can I also use TimeRide products?
There are some stairs in the SENSEUM Frankfurt. Unfortunately, we cannot allow wheelchair users access to the first two stations and the historic carriages. Alternatively, wheelchair users can take part in the TIMERIDE GO! City Tour.
Where can I buy tickets for TimeRide Go!
TIMERIDEtickets can be purchased online or on-site at the TIMERIDE SENSEUM.
What is TimeRide Go!
TIMERIDE GO! Is a guided city tour that focuses on the history and change of your city. At various historical locations, you put on a pair of mobile VR goggles: In virtual reality, you can see what the place you’re currently in looked like at a certain point in history. A fascinating comparison of the past and present awaits you!
What is the difference to the stationary TimeRide?
The stationary TIMERIDEtakes place exclusively in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight: the virtual reality time travel.
What happens in bad weather?
As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.
What is the minimum age of my child?
Children ages 6 to 12 can participate in the VR ride if accompanied by an adult. Unfortunately, participation is not possible for children under the age of 6, as our VR glasses are not suitable for this age group due to their size and weight.
Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.
Can I bring my pet?
Unfortunately, animals are not allowed because the care of the animal during the VR Experience cannot be ensured.
How long does the TimeRide Go! Tour?
Our TIMERIDE GO! Tours last about 45 minutes.
I have impaired mobility. Can I still join the city tour?
The TIMERIDE GO! tour is at ground level. Therefore, participation with wheelchair is also possible. If you have a question, feel free to contact us!
How do I redeem my voucher?
Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check shopping cart” area, enter the code on your voucher. The amount will be credited to your account automatically. If you still have a remaining amount on your voucher, this will remain on the previous voucher code and can be used again on your next purchase. Pay attention to upper and lower case when entering the voucher code!
Where can I buy a voucher?
You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.
Can I redeem my voucher at any TimeRide?
No, you can only redeem your voucher for the TIMERIDEwhere it was issued.
How long is my voucher valid for?
Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher from 01.05.2022 is valid until 31.12.2025.
Can I have a voucher sent to me by post?
No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.
Are TimeRide vouchers value vouchers?
Yes, all vouchers from TIMERIDE are value vouchers. This means that your credit can be used for any TIMERIDE product (TIMERIDEand TIMERIDE GO!). Vouchers are therefore not to be confused with tickets booked for a specific date at a specific TIMERIDE.
How do I redeem my promo or discount code?
Promo or discount codes are redeemable online only. To do this, select tickets for a desired date in the ticket store and place them in the shopping cart. You can enter the codes in the “Check cart” section.
Pay attention to upper and lower case when entering the voucher code!
The code will then discount the contents of the shopping cart accordingly.
Unfortunately, promo or discount codes cannot be redeemed at the box office.
I won 2 tickets in a raffle. Can I also add more tickets to my order?
Of course! Just add the amount of tickets you need to your shopping cart. Entering the code will automatically discount the tickets you have won.
How do I get a promo or discount code?
TIMERIDEoffers special promotions or discounts from time to time. Keep your eyes and ears open and follow us on social media to never miss a promotion. Promo codes are also frequently given to our business partners:inside. Ask at your work or in your club if there is already a cooperation with us. If not, you are of course welcome to recommend us.
Question not included?
You may find them in the general FAQs.
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If you still have questions that are not answered in our general & location-specific FAQ, please send us an e-mail to tickets@timeride.de. We are available Monday to Friday from 09:00 to 16:00 and will answer your emails.