Office in Cologne
Alter Markt 36-42
Jonas Rothe & Dr. Fabian Hedderich
Phone: +49 (0) 221 9886 1185
Local Court Munich – HRB 230450
Sales tax ID:
DE 310 160 180
The European Commission provides a platform for online dispute resolution (OS): http://ec.europa.eu/consumers/odr
You can find our e-mail address in the imprint above.
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Terms and Conditions:
General Terms and Conditions (GTC)
1. exhibition space
a. TimeRide reserves the right to change, close or remove elements or installations for technical, operational or other
reasons without prior notice to change, close or remove. In such cases
no refund of the entrance fee can be made.
2. admission (children)
a. Suitable for children 6 years of age and older.
b. Children under 6 years of age will not be admitted.
c. Children under 6 years old are not allowed to use the VR goggles. The reason for this is that the headset
is not available in (small) children’s sizes, and incorrect size settings can lead to health problems.
health complaints are favored. In addition, virtual reality sequences shown cannot be cognitively processed correctly by a young
cognitively processed correctly by a young child.
d. Children between the ages of 6 and 12 can only visit TimeRide if accompanied by an adult of legal age.
3. admission (persons with a severely handicapped pass)
a. The reduced price applies to persons with a degree of disability of 50% or more. Reduced-price tickets can be purchased via
the online VVK or the box office. In any case, the valid ID must be presented at the
identification card must be presented at the time of the visit.
b. With the addition of “B” on the front of the ID card, accompanying persons receive free admission. During the VR tour, the accompanying person does not participate in the VR tour, but provides supervision.
a. Dogs and animals of any kind will not be admitted to TimeRide.
5. admission tickets
a. The terms and conditions of the respective ticket service provider apply to purchased online tickets.
b. The ticket purchased by you entitles only and exclusively to visit the performance printed on the
printed on the ticket on the specified date. Further services are not included, unless
not indicated on the ticket, are not included in the ticket price.
c. If you have taken advantage of reduced admission prices when purchasing tickets online, you must present the appropriate
show appropriate proof of eligibility (e.g. student ID, etc.). If the
proof of entitlement to a discount cannot be provided, the difference in price to the regular ticket must be
difference to the regular ticket must be paid subsequently.
d. In case of heavy visitor traffic, there may be waiting times. Therefore, be on site in good time. Should you
lose your ticket or arrive too late, we cannot guarantee you admission. TimeRide reserves the
the right to deny access without further explanation.
6. cancellation policy
a. Please note that contracts for the purchase of tickets in connection with
leisure activities, for which a specific date or period of time is scheduled, are not subject to the
right of withdrawal. This means for you, that a two-week right of revocation and return
does not exist.
7. duty of examination
a. You are obliged to check the ticket and the change immediately after receipt for completeness and correctness.
completeness and correctness. Later complaints are excluded.
b. If the purchase of tickets is made via the online ticketing system, this obligation to check applies both
the confirmation e-mail, an electronic ticket (eTicket) as well as for the tickets handed over later.
a. Groups of 8 or more people receive a discounted group rate. The exact number of persons must be
number of persons.
b. Group reservations can be cancelled free of charge up to 14 days before the date of the visit,
otherwise the reservation becomes a binding booking and is automatically charged. After
cancellation period, the full price must be paid, even in the case of no-show, unless the
case (1) to (5) occurs.
i) School groups can cancel their reservation up to 8 days in advance free of charge.
free of charge. If the cancellation is made later, 70% of the agreed price will be charged, unless
price, unless the case (1) to (5) occurs. These special regulations for school groups are valid
The effective date is the date of the reservation.
ii) Corona special rule for group reservations: Cancellation of the reservation free of charge is possible until
the date of the visit if
(1) the cancellation is demonstrably based on specific effects of the Corona pandemic
that make it impossible for the group to travel (e.g., quarantine, administrative
order, ordered school closure, etc.).
(2) Individual participants in a group with symptoms at departure that indicate infection with the
Corona virus and/or Covid 19 disease and are documented.
(3) the stay at the destination is not possible due to a general accommodation ban to be implemented there because of the corona virus.
accommodation ban to be implemented there due to the corona virus or (in the case of travel abroad) an official travel
an official travel warning is in effect for the destination during the travel period.
(4) bus/train transportation to the travel destination is impossible due to official restrictions in connection with the Corona virus.
in connection with the Corona virus.
(5) the operation of TimeRide becomes impossible due to official orders in connection with the CoronaVirus.
These Corona special regulations apply until revoked for all reservations until the end of 2021.
The effective date is the date of the reservation.
c. Payment of the invoice will be made by bank transfer prior to the date of the visit. Separate
payment terms may be requested at the time of booking.
d. Changes of dates and reductions in the size of the group are also free of charge up to
minimum group size of 8 persons – also free of charge up to 14 days before the date of the visit.
After expiry of the cancellation period, the full price is to be paid even if individual participants do not appear.
paid. The special regulations of paragraphs i) and ii) also apply here.
e. In case of non-appearance on the date of the visit, the right to the visit is forfeited. If not already
the invoice must still be paid. A refund of the already paid
invoice is not possible. The special regulations of paragraphs i) and ii) also apply here.
a. Vouchers are valid from the date of purchase until 31.12. of the year after next.
(Example: purchase date: 31.12.2019 à validity: 31.12. 2021; purchase date 5.1.2020 à validity: 31.12.2022)
b. Vouchers in which a validity location is clearly specified are valid exclusively for the specified
c. Vouchers are redeemed at the respective location at the cash desk or in the online store.
d. Vouchers in which an equivalent value in the form of a service or a good is clearly specified shall apply
exclusively for the specific goods or service.
e. Value vouchers can be used in the amount of their value. The value applies in each case including the
statutory value added tax.
f. Vouchers can only be used to pay for a benefit. They can
usually be redeemed at the cash desk. A claim to cash payment of the vouchers is excluded.
excluded. If a voucher is lost, it will not be replaced.
10. house rules
a. Photography in the exhibition rooms is only permitted without flash. The making of video
/audio recording is not permitted.
b. The consumption of food and open beverages is not permitted in the entire exhibition area.
c. Smoking is prohibited in all areas.
d. Visitors are permitted to remain in the entrance area only for the purpose of purchasing admission tickets/vouchers or
merchandising articles or for information about the offer. Entry into the public areas
areas behind the entrance control is only permitted with a valid admission ticket, entering non-public areas and the operating rooms is prohibited.
e. You commit yourself for the duration of the stay at TimeRide to a careful use of the
house, especially the equipment and inventory.
f. Furthermore, you are obliged to follow the instructions of the TimeRide staff and to avoid any disturbance
and to refrain from any kind of disturbance of the operation and the management. Cell phones and other
electronic means of communication as well as acoustic signaling devices of any kind are to be kept out of
The use of optical pointing devices (laser pointers) is prohibited. In the interest of
TimeRide is entitled to order the user of one of the aforementioned devices to immediately
to immediately take the device out of operation or to ask the customer to leave the store.
to leave the store.
g. Please handle the technical equipment with care and do not touch our exhibits. The
visitors are liable for any damage caused by their behavior. During the
TimeRide, parents, teachers, supervisors and legal guardians have the duty to supervise their children
children and to ensure that the safety of the exhibits and technical equipment is not endangered.
equipment is not endangered. Parents. or supervisors or legal guardians are liable for their children.
TimeRide GmbH is not liable for any damage caused to private property during the stay at
TimeRide. No liability is assumed for the checkroom and private property.
11. user instructions for handling VR technology/head-mounted display (VR glasses)
Please read the following visitor instructions carefully. Pay particular attention to the safety instructions for
use of the head-mounted display (HMD) that you will be using during your visit. These
special instructions are intended to prevent or reduce injury, discomfort and property damage.
a. Use of unauthorized equipment, accessories, or software may result in harm to you or others.
harm to yourself or others. So stay in your seat while riding.
b. Do not use the HMD if you are tired, under the influence of alcohol or drugs, if you have stomach or intestinal problems, or if you generally
stomach and intestinal problems, or if you feel physically unwell in general.
c. Please do not use the HMD if you are pregnant, have pre-existing binocular vision problems or mental illness.
or suffer from mental illness, heart disease or other serious illnesses.
d. Use of an HMD may also lead to seizures and epilepsy, even if there is no known prior
known pre-existing condition.
e. The HMD produces an immersive virtual reality that distracts you from and obstructs your view of your actual environment.
and obstructs your view of it.
f. The HMD may cause balance disturbances.
g. Serious injury may result from tripping, standing up or hitting walls,
furniture or other objects.
h. Discontinue use immediately if the following symptoms occur: Seizures, fainting,
Impaired vision, eye and muscle twitching, involuntary movements, altered,
blurred or double vision or other abnormalities in vision, dizziness,
Disorientation, disturbances in balance, hand-eye coordination impairments, excessive sweating, increased salivation, nausea, lightheadedness, discomfort or
pain in the head or eyes, drowsiness, fatigue, or any symptoms that are similar to
Travel sickness or seasickness.
i. Just as with symptoms that occur in some individuals after leaving a vessel
ship, the symptoms that may occur after a virtual reality experience may last for some
time and become more pronounced several hours after use. Among the symptoms that may occur after
virtual reality use may include the symptoms listed above, in addition to
also excessive sleepiness and a reduction in multi-tasking abilities. These symptoms
can put you at an increased risk of injury when you are participating in your usual
Activities in the real world.
j. If you suffer from any of the above symptoms, do not drive a vehicle, operate machinery
machines, or engage in any other activity that requires special visual or physical abilities
and which may result in serious consequences (i.e., activities in which the onset of symptoms may result in death, injury, or death).
symptoms may result in death, injury, or property damage), or other activities that require good
Activities that require good balance and hand-eye coordination (e.g.
sports or riding a bicycle) until you have fully recovered from all symptoms.
k. Do not use the HMD again until all symptoms have subsided for several hours.
Make sure you have adjusted the glasses properly before using them again.
l. Seek medical attention if you experience severe and/or persistent symptoms. Injuries caused by
Repetitive Stress Injury: Using the device may cause muscle or joint pain, or pain in the
joint pain or pain in the skin. If, while using the glasses or any of their
or any of its components, any part of your body becomes tired or inflamed, or if you experience symptoms such as
such as tingling, numbness, burning, or stiffness, discontinue use and rest for several hours
hours before using the glasses again. If you continue to experience any of these symptoms
use of the glasses, or if you experience any of the symptoms described above, or other physical
other physical discomfort, discontinue use and seek medical attention.
m. There are speakers built into the HMD that contain magnets and components that emit radio waves.
This may interfere with the operation of nearby electronic devices, including but not limited to
pacemakers, hearing aids and defibrillators. Do not use the HMD until you have consulted
Your doctor or the manufacturer you trust.
n. Despite careful cleaning of the glasses, the risk of infection of diseases (infection of the eyes, skin or scalp) cannot be ruled out.
skin or scalp) cannot be excluded.
12. special regulations during the corona pandemic
a. A visit to TimeRide is possible only if an officially prescribed mouth-nose protection is
b. Visitor contact information will be recorded for easy traceability in accordance with official
requirements and kept for 4 weeks.
c. Our store locations will be subject to the current federal or state government established
d. In the event of non-compliance with the rules, we reserve the right to deny entry to the store and participation in
TimeRide. The ticket price will not be refunded in this case.
e. These special rules are initially valid until December 31, 2021, subject to any changes.
13. place of jurisdiction
a. The exclusive place of jurisdiction for all disputes between the parties arising out of and in connection with these
these GTC and their implementation is Munich.
Status June 2021